• "I really appreciated talking to someone that was knowledgeable and spoke in terms I understood. Trying to navigate special education and IEPs on my own has been overwhelming and my child's school gave me a lot of misinformation. I needed the encouragement to stand up for my child's rights and know what questions to ask. FACT Oregon is an amazing resource."

    Rebecca B.

  • “I really enjoyed the support because it really felt like talking to a friend who could help me and had the connections. It didn't feel forced or automated or procedural. I used the information to provide to the school so that I could break down the barriers of their resistance.”

    Megan

  • La experiencia con FACT OREGÓN ha sido muy enriquecedora, me sentí en casa, escuchada y orientada hacia una ruta nueva pero con grandes expectativas para lograr el objetivo común, que nuestros niños y jóvenes con capacidades diferentes, logren sentirse y ser felices, plenos, integrados e acogidos en una sociedad incluyente en donde vivan realizados muy a pesar de sus diferencias y necesidades especiales.

    Eva

  • “Heather was AMAZING. Great wealth of knowledge and super helpful follow up email with a lot of great information and links. I was able to find a testing center for my daughter.”

    Jen

  • “I most appreciated the facts, the understanding from another parent, the tone in which information was shared, the confidence it gave me.”

    Larque and Camille

  • “The support specialist listened to my concerns and validated my feelings. I really appreciated her caring.”

    Thad

  • "I really appreciated that the specialist was patient and gave me some helpful advice. English is my second language. When I asked my questions, she was very patient and would rephrase to make sure [we understood each other]. I understand what rights I have after talking to the support specialist. I won’t hesitate to ask for feedback from MECP and will set up a meeting to discuss how things are going."

    Qianha

  • “I used the information to guide my next steps working with a family experiencing challenges with their child's IEP. I appreciated the passion of the specialist! I could feel it through the phone.”

    Alyssa, Community Health Navigator

  • “My support person was absolutely amazing and so helpful! I will be going into IEP meetings with more knowledge. I appreciate everything she helped me with.”

    Cindy

  • “I appreciate her allowing me to talk and explain what I needed and how I felt unheard. It made me feel like I had someone on my side.”

    Angela

  • Everyone has been so helpful and kind. It’s such a daunting process to go though alone and feels hopeless, but the personal care and support I’ve received has been life changing for me and my children! They are truly helping lay a strong foundation that will help me and my family thrive now and in the years to come.

    Brecca

  • FACT became the strength I needed to hear and feel. They transferred their energy into me and made me feel powerful and knowledgeable.

    Parent

1:1 Peer-Led Support

Get answers and support with disability and special education services and systems!
FACT Oregon's Support Line is staffed by parents of youth experiencing disability, and we're here to help!

Wherever you are on your journey, from birth through young adulthood, we are here to answer your questions and help find resources to help your child with a disability thrive at home, in school, and in community! Collectively, our team has the lived experience and professional training needed to support families through many different milestones. Let us help you carve a path forward to a whole full life!

FACT Oregon is the state’s Parent Training and Information Center (PTI). As Oregon’s PTI, we support families across Oregon to understand, navigate, and participate in their child’s special education services. Whether your child is just being assessed or has an existing IEP or 504 plan, we’re here to help.

We also help families understand intellectual and developmental disability services (IDD/DD services), early childhood supports and services like early intervention (EI) and early childhood special education (ECSE), behavior supports, communication and assistive technology, and self-determination and supported decision making. And we help you explore the transition to adulthood and what changes for families and youth at age 18!

If we don't know the answer, we'll try our best to help you find it!

A woman with straight dark chin-length hair holds a phone up to her ear and smiles.

Get Support!

Call or text 503-786-6082 or 541-695-5416.

Email us at support@factoregon.org or apoyo@factoregon.org

Someone from our support team will respond, usually within 48-72 hours.

For non-urgent matters, you can also SELF-SCHEDULE a call in ENGLISH or SPANISH!

Learn how our support process works or download a copy of our support agreements below:

Support Agreements:English| Spanish

Accessible Word Doc:English| Spanish

Poster promoting support for Spanish-speaking families navigating disability and special education, featuring photos of two women, Maria and Brittania, and contact information for Fact Oregon.

Si desea recibir asistencia en español de nuestro personal bilingüe, puede enviar un correo electrónico a apoyo@factoregon.org o llamar al 503-786-6082 y seleccionar la opción en español.

Si es la primera vez que se comunica con nuestros especialistas bilingües, también puede programar una llamada usando este calendario web.

Partner Organizations: Refer a Family

We are happy to receive referrals from partners (agencies, school districts, community-based organizations) who are working with families of children and youth with disabilities.

Here’s what you need to know:

  1. Referrals to FACT Oregon must be made at the request of/consent of the family you are supporting.

  2. Please be familiar with our Support Agreement.

  3. Submit our Referral Form.